With over 25,000 customers worldwide, Iconosquare is the world leading analytics and marketing suite for Instagram and a partner of the world’s most-loved brands such as National Geographic, Gucci, Marc Jacobs, Samsung, Emirates and more.
As a human-sized startup, Iconosquare encourages cultural diversity, personal development and places people at its core.
As a Customer Support Specialist, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to assist our customers in a fast, efficient and professional manner. If you enjoy fixing issues and helping improve the overall customer experience, this job is for you!
Role Responsibilities
- Provide industry leading customer support via e-mail, chat and social media channels
- Take ownership of issues and follow problems through to resolution
- Assist in developing customer support procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Help analyze technical bugs, product requests and customer pain point
Required
- You enjoy the fast paced nature of social media and keep up on the latest trends
- Proven experience as a customer support agent in a SaaS company
- Working knowledge of customer service software, databases and tools
- Previous knowledge of Intercom and Freshdesk an asset
- Ability to think strategically and proactively provide solutions to customers
We Offer
- You enjoy the fast paced nature of social media and keep up on the latest trends
- Proven experience as a customer support agent in a SaaS company
- Working knowledge of customer service software, databases and tools
- Previous knowledge of Intercom and Freshdesk an asset
- Ability to think strategically and proactively provide solutions to customers
If you are interested in this position, please send us your application (CV + cover letter + relevant references and documentation for education in one PDF file) in an email to job@eryk.com and mark it “Supervisor for mechanical installation”. We reserve the right to contact only selected candidates.
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